Returns and Exchanges
Returns and exchanges
At Brijon naturals we strive to ensure that products sold on our platform is if the finest quality.
Cancellation of orders
Orders can be withdrawn at any time. You are not required to provide any reason for withdrawing your order nor will you have to pay any penalty. You only need to notify us by email : [email protected] . You will however be required to pay shipping cost for the returns.
However, we unfortunately do not accept returns on opened products. It is important to mention that temperatures can sometimes change the smell, texture and color of natural organic products.
Returns for unopened, unused merchandise may be eligible for a refund minus the shipping amount, provided that the merchandise arrived in a damaged condition.
We do not provide any refunds based on undelivered items, as delivery is out of our control once an item has left our warehouse. Again, just send us a message through our Contact form if your item is undelivered and we will work with you to deliver what you paid for.
To return your order, please follow these steps:
- Place the original invoice (or a copy) and a note with the reason of the return inside the shipping box.